Refund policy

       Refund Policy (InsideConnect Care)

• Orders can be cancelled for a full refund only before printing begins.

• Once an order is printed or processed for mailing, it becomes non-refundable because it is a custom service.

• If a facility rejects mail due to facility rules, we will work with you to adjust and resend if possible. If resending isn’t possible, refunds are not guaranteed and are handled case-by-case.

• If we make an error (wrong address, wrong print, missing pages/photos), we will reprint and resend at no cost, or issue a refund if we cannot correct it.

• If the customer submits incorrect inmate info (name/ID/facility), delays or rejection may happen. We will attempt to verify, but refunds are not guaranteed after processing begins.