Frequently Asked Questions
Who can use InsideConnect Care?
Anyone who wants to send photos, letters, and (soon) care packages to an incarcerated loved one.
Do you follow facility rules?
Yes. We prepare all mail according to general facility guidelines to help ensure successful delivery.
How long does it take for items to arrive?
Processing and delivery times vary by facility. We focus on careful preparation to avoid delays.
Can I send photos and letters together?
Yes. We offer a photo + letter combo for convenience.
Are care packages available now?
Not yet. Care packages are launching soon and will be clearly labeled once available.
What if my item is rejected by a facility?
If an item is returned due to facility rules, we’ll review the situation and assist where possible.
How do I contact support?
You can reach us anytime through our contact page or by email.
Upload and send photos to your incarcerated loved one with ease. InsideConnect Care prints and mails your photos securely, following facility guidelines so you don’t have to worry about the details.
How It Works
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Upload Your Photos
Choose your photos and submit them securely through our site.
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We Print and Review
We carefully print and review each photo to meet facility rules.
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We Mail With Care
Your photos are mailed directly to your loved one.
Photo Guidelines
- Photos must be appropriate and non-explicit
- No nudity, drugs, weapons, or gang-related imagery
- We follow facility rules
- Some facilities limit the number of photos per envelope